Thfire.com Everyday news that matters Desgination: SEMI VOICE PROCESS HIRING
Job Description:
Answer queries on service turn on, service turn offs, transfer of service, billing inquiries, meter relocation, general query etc and access Customer’s support needs and handle/route accordingly
Use knowledge acquired during training and prior experience to resolve issues
Identify and provide input on unique or recurring customer problems
Ensure proper escalation procedures
Ensure adherence to rules to resolve query
Desired Profile:
Eligibility Criteria:
Age: 18 to 45 years
Education: UNDERGRADUATES/ GRADUATES
BE/BTECH/MCA/DIPLOMA HOLDERS NEED NOT APPLY
Experience: 6 months to 2 years experience in energy&utility / telecom / F&A / customer service
PROCESS DETAILS: VOICE Process involving NIGHT SHIFTS as work hours.
PRINCIPAL RESPONSIBILITIES:
*Answer queries on service turn on , service turn offs , transfer of service , billing inquiries , meter relocation , general query etc and access Customer’s support needs and handle/route accordingly
*Use knowledge acquired during training and prior experience to resolve issues
*Identify and provide input on unique or recurring customer problems
*Ensure proper escalation procedures
*Ensure adherence to rules to resolve query
*Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 10AM and 5PM:
Wipro BPO (Monday to Friday)
Plot No. 2,Phase 1
Rajiv Gandhi Infotech Park
Next to Infosys BPO
Hinjewadi
Pune-411057
Wipro BPO (Monday to Saturday)
FC Annex , 1215 , Shivajinagar,
Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA Motor Finance
Documents to be carried for the interview:
2 passport size photographs in color
2 printed copies of your resume
1 photo identity proof (original + photocopy)
CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY
Company Profile:
We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations. We also have a profitable presence in the niche market segments of consumer products and lighting. Our ADSs are listed on the New York Stock Exchange, and our equity shares are listed in India on the Bombay Stock Exchange, and the National Stock Exchange.
Experience:1 – 2 Years
Location:Pune
Education:
UG – B.A – Any Specialization,B.Arch – Architecture,B.B.A – Management,B.Com – Commerce,B.Ed – Education,B.Pharma – Pharmacy,B.Sc – Any Specialization,BCA – Computers,BDS – Dentistry,BHM – Hotel Management,BVSC – Veterinary Science,LLB – Law,MBBS – Medicine
PG – Post Graduation Not Required
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Contact:
Wipro BPO Solutions Ltd
FC ANNEX,LANE OPPOSITE TO FERUSSON COLLEGE
NEXT TO TATA MOTORS FINANCE BLDG , FC RD PUNE
SHIVAJI NAGAR
Pune,Maharashtra,INDIA 411005
