Thfire.com Everyday news that matters Designation: Technical Support Engineer /Sr. Technical Support Engineer
Job Description:
1) The Engineer will perform the functions and responsibilities of a front line technician in a voice based international call center with VOIP as the primary platform.
2) The person would be responsible for handling technical issues related to Networking (Basic Aspects) Hardware Operating systems and VOIP adapters.
Desired Profile:
Position Title : Technical Support Engineer/Sr. Technical Support Engineer
Education : Any Graduate/ Diploma Holder.
Experience :0 – 2 yrs (Freshers can also apply)
Skills Set : Knowledge in Networking, hardware and O/S would be an added advantage.
Soft skills : Must have Good Communication Skills and Customer Handling Skills
Company Profile:
At Cybernet-SlashSupport, we are looking to hire professionals who enjoy challenges, are innovative, dedicated to ensuring customer satisfaction, have great people skills and are committed to achieving excellence and exceed customer expectations.Come to work for us and you will discover a work environment that promotes creativity and a work force that is multicultural and multinational in origin. We also believe that an organizational-level focus on continued learning is the best way to stay on top. That?s why we offer training and orientation on cutting-edge technologies to all of our employees. Also, everyone receives training in communication, leadership and teamwork, creating poised and confident employees.We believe it’s incredibly important to offer a clear career progression to our employees. Here, you will discover a flexible environment that allows you lateral moves.
Cybernet-SlashSupport is a leading provider of high-quality infrastructure management and technology support services. Headquartered in San Jose, CA, we employ close to 5,000 professionals and have offices in North America, Europe and Asia, including world-class offshore delivery centers in India. Cybernet-SlashSupport has three centers of excellence:SlashSupport – Center of Excellence (CoE) for Tech Support Cybernet Software – Center of Excellence (CoE) for R&DReadyTestGo – Center of Excellence (CoE) for Independent Verification & Validation Services SlashSupport is CoE for technology support and infrastructure management of enterprise and consumer products, applications and services for Cybernet-SlashSupport.
Cybernet SlashSupport has handled over 35 million requests for 600+ products and services, and is rated by the Black Book of Outsourcing as #1 in the mid-market ITO segment.The Cybernet Software CoE is the first testing-focused center to achieve SEI?s CMMI level 5 certification. Our expertise spans test automation, testing frameworks, load testing, performance engineering and optimization of various applications and software.ReadyTestGo (RTG) CoE for Testing and Independant Verification & Validation has an impressive track record, helping our clients enhance the quality and performance of their applications /products with over 400 projects completed successfully.
Experience: 0 – 3 Years
Location : Chennai
Education:
UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Contact:
Cybernet – SlashSupport
Ground Floor,
No. 81, MBC Towres,
T.T.K. Road, Alwarpet
Chennai,Tamil Nadu,INDIA 600018.
Website: http://www.csscorp.com
